Conversation with a CEO

by Casey

As a Boston College Carroll School of Management graduate student, we have many opportunities to interact and brush shoulders with high level executives from a wide range of companies located in Boston and throughout the world. One of these opportunities is our Manager's Studio. What is Manager's Studio, you ask?

Manager's Studio is an event held quarterly here at the Carroll School of Management that brings top executives from a variety of different industries to campus to share their personal and professional experiences with students.

Hosted by BC faculty member Bob Radin, the Manager’s Studio session begins with an interview of the CEO, offering a rare glimpse into the executives’ personal lives, which is then followed by a student-led Q&A period. Discussions cover topics such as personal goals, challenges, career paths, managing and leading, and the business environment. It is the perfect opportunity to get inside the mind of the executive and find out what their lives are really like!

Recently, BC had the honor of hosting Jim Calhoun, the CEO of Converse, at a Manager's Studio session. Jim shared his career journey, leading him to Converse, and the insights he learned along the way. One of those insights was learning how to be a good teammate. For Jim, "figuring out the concept of team" was crucial to his success and his advancement into management. He learned what type of people work well together and leveraged this knowledge to form high-performing teams that fueled company growth.

Jim also learned the importance of failure, "At Converse, we fail a lot. I'm a super big fan of failure." He touched on the concept of "failing forward," and how from your failures you learn invaluable truths that show you how to move forward in your business. Many leaders have a moment of failure at some points in their career that is fundamental to the decisions they made and the paths they chose, and Jim shared one such story with us.

In addition to sharing his own personal stories, Jim also shared some wisdom for us as MBA students. He encouraged us to follow our passion no matter what, as that is where we will find true fulfillment in our careers and jobs. It is also important for us to be always "forward thinking and forward looking" - it can be easy to be complacent and content with where we are at, but it is crucial to always be looking to the next step in our careers.

As a CEO of a large, well-known company, Jim obviously has a depth of knowledge about the business but also talked about surrounding himself with others who know more than he does. "Leaders don't have to be the smartest in the room." Acknowledging this has freed him to be more open and honest with his co-workers and staff.

When asked about advice for us as we start interviewing and looking for jobs, Jim said that he always asks potential job candidates why they want to work for Converse specifically, and that we should also be prepared to talk in details about the job or industry we are applying to. He also looks for individuals who would be the right fit with the culture at Converse, and is seeking out those that he believes would be strong "change agents" for the company.

After the session was over, students had the chance to attend a reception where they could talk one-on-one with Jim more in depth and network with him directly. Manager's Studio really is an excellent opportunity to gain exposure to high level executives, receive some sound business advice and build your network and own personal brand. I personally can't wait until the next one!

Managing High Performing Team - Experiential Learning in the BC Tradition

by Matt

When the term “High Performing Teams” is used, the initial thought that jumps to the mind of many people may be a SWAT team storming a building or a championship sports team taking the field. While these examples certainly apply, high performing teams exist in many areas of this business world as well. From the innovations at Apple to the successes of the world’s largest financial institutions, skilled, well-orchestrated teams are often the driving force behind these achievements.

I was lucky this semester to take part in one of the most interesting classes I have taken in my MBA career, Managing High Performing Teams, taught by Professor Scott McDermott. This class seeks to explore not only how these high performing teams are created, but how we as future MBA’s can leverage their traits in the everyday work place. Through the course of the semester we were lucky to have a wide variety of speakers and out of classroom experiences in addition to our case studies and group presentations, giving us a real world look at how these groups operate.

As we explored what components made up these high performing teams, we were lucky to have some excellent speakers come to share their experiences and explain how they apply what we were learning to real life situations. From mountain climbers to the crew of a U.S. Coast Guard cutter, to members of a jazz band, all these individuals had one thing in common: commitment to a shared goal and the willingness to do whatever it took to get there.

Outside the classroom, we experienced some of these adept teams in action. A night at the Improv Asylum in the North End of Boston gave us a quick tutorial in improvisational comedy and the nuances of how four people take random situations and create comedy on the spot. We were then treated to a full show to see it happen for real. Pete Brock of the 1985 New England Patriots Super Bowl team hosted us at Gillette Stadium and showed us how a championship caliber football team comes together.

Looking back on the semester, I’ve realized a few things. Although I will likely never climb Mount Everest or take the field as a pro football player, the key attributes that bring these teams together can be applied across the business world. Possessing a common goal and collecting dedicated individuals devoted to reaching it will always produce a successful outcome.

The Internship Search

By Lauren

"Congratulations, we would like to offer you a position as a Summer Associate....."

Those are the words every First-Year MBA student is waiting to hear. After a TON of time and effort, I can happily say that I finally heard those words, and my internship search is over! The internship search is daunting, time consuming, and a lot of work. But it's also exciting- you get to explore new companies and career paths. Through the process, I learned a lot about myself and envisioned myself in a number of different companies and career paths.

While everyone's internship search is different, here is my advice on going about the internship search.

Lauren's Keys to Successfully Finding an Internship

1. Start Early!
2. Network, Network, Network!
3. Attend Information Services
4. Use Career Services

Start Early: Beginning in September, I met with my Career Services Advisor to identify an internship search strategy that involved networking, attending information sessions, and exploring companies I was interested in. She helped me realize that any work I did in the beginning of the year would help me later on and that the sooner I started, the more companies I could explore, the more connections I could make, and the more I'd learn about what I really want to do.

Network: I set up a number of informational interviews throughout the first semester that positioned me well to secure an internship at the beginning of my second semester. I held two informational interviews with two employees and networked with several other people at the company I am interning for this summer. Those conversations not only helped me learn about the company, but were incredibly helpful during my interviews because I had prior insight into the company, demonstrated interest in the company, and a good explanation for why I wanted to intern there.

Attend Information Sessions:  BC brings top-ranked companies to campus for Information Sessions such as John Hancock, Liberty Mutual, Hasbro, CVS Caremark, EMC, and Oceanspray, to name a few. I attended as many information sessions as possible to learn about companies and industries I was interested in as well as ones I wanted to learn more about. Every information session is a learning opportunity as well as a great way to network with company representatives and establish relationships for the future. I made connections with several representatives at information sessions and made a point to introduce myself to the representatives of the company I'm interning for!

Use Career Services:  My career advisor was amazing. She was willing to meet with me as often as I needed to help guide me through the process. At first, I met with her every two weeks to prepare for informational interviews, brainstorm new companies to target and connections at those companies. She provided helpful advice on some of my cover letters. The day before one of my interviews, I had a freak out moment, and frantically emailed her asking for advice on how to prepare. She met with me for an hour, simulating an interview, helping me build my impact stories, and providing insight on the types of questions they would ask and pointed me towards facts I should know about the company. She also pumped me up and gave me an extra boost of confidence for the interviews.

The Interviews

So, what are internship interviews actually like?

First Round Interviews: Most of the companies I interviewed with started with a 30-45 minute behavioral interview where they asked basic questions like:

• Why an MBA?
• Why do you want to work for this company?
• What is your least favorite class?
• Tell me about a time when you had to use data to make a decision
• Tell me about a time when you navigated a difficult situation
• Tell me about a leadership experience

Most of my behavioral interviews were very relaxed- the interviewer was trying to get a feel for who I am as a person and if I would fit into the company culture.  

Second Round Interviews: Most of my second round interviews involved a 30-45 minutes case and a 30-60 minute behavioral interview. The cases I did were not as bad as I imagined they would be, but I would say they definitely require preparation! During the case, my best piece of advice is to take a minute to organize how you are going to present your analysis so that you come across organized and make a more compelling analysis.  

"Super Day" Interviews: Some companies host "Super Day" interviews, where they bring lots of candidates to the company's office in for a series of interview (mix of case and behavioral). During these days, they not only evaluate you on how well you perform in the interviews, but also on how you interact with others while you're waiting for your interview. They may have a room reserved for candidates, where they converse with each other and current employees. This is a great opportunity to show that you can play well with others and fit in with the company culture. Not surprisingly, the interviews during Super Days vary- for example, one company I interviewed with had four separate 30-minute, back-to-back interviews, while another had a very relaxed pace. I came an hour early for my interview to mingle in the candidate lounge and stayed afterwards to eat lunch with candidates.

That has been my experience so far!  Hopefully these tips are helpful!

Why BC?

by Lauren

I can't believe how quickly the last seven weeks have flown by! I just spent the last week crunching for final exams with my classmates and am relieved that they are finally over!

I'm excited to share my experiences over the next two years with you through this blog. Since this is my first post, let me start by telling you a little bit about myself and how I found myself pursuing an MBA at Boston College.

About Me:
I grew up in a suburb of Boston and went to Colgate University, earning my bachelor's degree in Political Science and History. Not yet ready to return to Boston, I moved to North Carolina (a big move for me!) to work in business development and marketing for an International Development non-profit. Now, you might be wondering, what exactly does that mean? It means I worked for a U.S. Agency for International Development contractor that designed and implemented programs to improve health, education, and governance systems in developing countries.

Raleigh, NC, 

I loved the work of the non-profit, but realized I was also passionate about marketing. So after two years, I made a career switch and started working in the marketing department for a pharmaceutical manufacturer. There, I had my hands in everything from event management, to online advertising, campaign development and other marketing activities.  I was also heavily involved with the National Multiple Sclerosis Society- Greater Carolinas Chapter in my free time. I loved it!


Why an MBA? 
I chose to get an MBA to advance my career. In my last job, I found myself struggling to understand some parts of the business, and realized that if I wanted to run my own department, I needed to have a better understanding of business and management. I saw a gap between where I was and where I wanted to be in my career. I knew an MBA would give me the skills, education and experience to get there more quickly.

Why Boston College?
I chose Boston College for a number of reasons, but the number one reason is the people. I was blown away by the sense of community I felt among the students I met. Everyone was engaging, motivating and had interesting backgrounds. BC is also one of the few schools I looked at that requires MBA students to complete a community service requirement.  Giving back to the community and being a part of the community has always been important to me and something I really enjoy, so I knew that BC would be a good fit for me.

Photo Courtesy of Boston College

The second reason? Boston! It's a great city with tons to see and do. Not only is it a fun city, but also it's the city I see myself ending up in after I graduate, and I wanted a school with strong connections in the Boston community. My family is also in the New England area, and I wanted to be closer to them.

The third reason is that once you're an Eagle, you're always an Eagle. Alumni networks are powerful, and BC has one of the best. It was important to me to be able to tap into an alumni network while I explore internship and job opportunities. While I also see myself ending up in the Boston area, I also wanted to go to a school with national connections, and there are BC alumni groups everywhere!

Great Decision!
It has only been seven weeks, but I already love Boston College! For a small program, there are a lot of events, information sessions, and activities going on. There's no shortage of things to do and resources to take advantage of.  So far, so good!

Making the Big Decision - Picking the Right Business School

by Zach

Welcome! My name is Zach and I am a first year MBA student at Boston College.


I grew up in Denver, Colorado, and graduated from Colby College in Maine, where I received a bachelor's in Mathematics. After graduating, I returned to Denver, where I worked for the Colorado State Treasury issuing municipal bonds to build public schools around the state. While I really enjoyed my time at the Treasury, I decided to move back to the East Coast. I took a job for a large financial services company in Boston, where I worked for two years before applying to business school.

I found the process of applying to business school to be a long and arduous task. Starting with the GMAT all the way through interviews; it was a stressful and time-consuming process. However, at the end of the day, I personally found making the final decision on where I should go to be one of the most difficult decisions I've ever had to make. Business school is a major investment in my future and will have an enormous impact on my career and life going forward. I'd like to take the time to let you all know the criteria I used to make my final decision.

Alumni Network
The biggest item I weighed in my decision process was the alumni network. I wanted to go to a school that not only had a robust alumni network, but also one that had close ties with the school. If I have learned anything since graduating from Colby, it's as much about who you know as what you know. I have found that BC grads really are committed to the school and actively help and mentor current students.

Once I committed to Boston College, I was shocked by the number of people at the organization I worked who came up to congratulate me and let me know each of them were BC graduates. Since starting b-school, I have also been surprised to see just how deep the alumni network goes. As I begin my internship search, I plan on starting with the BC alumni network.

Culture

The second decision criteria I used was culture. I wanted to go somewhere where I could develop close friendships and work in a collaborative environment. One of the first things that stood out to me was BC's Core Values: Honesty & Integrity, Mutual Respect, Pursuit of Excellence and Personal Accountability. You'll find these values framed and posted in every classroom in Fulton Hall. Visiting the campus, it is clear that these values are one of the driving factors of our culture. Since starting school, I can attest to the fact that we are a very close community who work collaboratively to further our understanding and skills. We also live by our core values.

Class Size
The third decision criteria I looked at was class size. I wanted to go to a school where I could really get to know my professors, advisers and classmates. Each incoming Full-Time MBA class is roughly 100 students. The smaller class size has allowed me to get to know each of my classmates as well as my professors, academic and career advisers on a personal level. So far, I have had a wonderful experience and could not be happier with my choice.

Location
Location was another major factor in my decision. Because I would ideally like to stay in Boston after I graduate, I picked a school close to the city. Going to Boston College has allowed me to develop my network and connections and target companies I am interested in within the Boston area. Finally, the BC name and reputation has proven to be invaluable in building my network in Boston. 

A Final Thought
Making the final decision can be very stressful and difficult. In order to make the process easier, I would suggest you pick a few important criteria to help you weigh the options.

If any of you have different criteria or suggestions, please feel free to leave a comment!
  

Epic Football Game

by Stephen

Last Sunday marked an epic football showdown, one that will be remembered through the ages. I’m not talking Broncos vs. Cowboys, or Patriots vs. Saints, those pale in comparison to the Section 1 vs. Section 2 Full-Time MBA flag football game at Boston College. The BC MBA program offers lots of social and sporting events for its students, and flag football is one of the favorites in the Fall semesters. Both teams were amped up come game time, and with some amazing plays and a down-to-the-wire finish, it certainly did not disappoint.

There was lots of chatter before the game about who would win, and once the match started Section 1 quickly took their opening drive into the Section 2 red zone, but a tipped pass resulted in an interception. Section 2 capitalized with a drive down the field for the opening score.  A couple of plays later, one of Section 1’s receivers caught a long pass in the back of the end zone to tie the game.  On their next play Section 2 lined up and immediately went for it all, and their star receiver caught a long pass for a touchdown to retake the lead. Section 1 was unable to maintain their ensuing drive and Section 2 got the ball back and scored again. The whistle for halftime was blown, and now down two scores, things were looking pretty dire for Section 1.

But on the opening kickoff of the second half, one of Section 1’s players caught the ball and, with a couple of key blocks from his teammates, burst into an open seam down the sideline and took it to the house! Section 1’s sideline erupted and the effort sparked the team to get back in the game. After a defensive stop, Section 1 got the ball back and a couple plays later ran it in for another touchdown, tying the game.

The game was nearing the final minutes now and both teams could feel the excitement building. Section 2 got the ball deep in their own territory and built a steady, methodical drive down the field. A quick slant to their star receiver resulted in a touchdown to once again take the lead.

“5 seconds left!” the ref announced. Section 1's quarterback brought the team together and said, “Ok last chance. Everyone go deep.” With that, his team lined up and took off down the field. The quarterback rolled out and heaved the ball to almost the same spot as before, but this time it was in bounds and his receiver made an amazing catch with no time left on the clock. Once again, the sideline erupted with celebration. It now came down to the extra point to try and win the game. Section 1 hurried to the line and ran the play. The pressure was high as the QB lobbed the ball to one of his key receivers in the corner of the end zone, but at the last second a defender came in and swatted the ball away, winning the game for Section 2.

As quarterback for Section 1, I was still thinking about what an awesome game it was a week after it ended. And though we were opponents on the field, after the match our teams took a picture together and talked about what a great time we all had. It’s great to get to know my classmates in school, but I also really enjoy seeing another side of them out on the football field. And though it wasn’t quite the Super Bowl, it was still really fun.

First-Year, MBA Full-Time Flag Football Teams

Looking Forward

Casey, MBA '15

by Casey

Hello and welcome to my blog! I am excited to share with you all of my upcoming adventures in the MBA program here at Boston College. Although I have only been here a little under two months, I already feel at home. A Home is a place where you feel loved, accepted and can be yourself – and I can honestly say that is how I feel about my new BC community. Everyone from my classmates to the professors to the administrators has welcomed me with open arms!

Who Am I?
I grew up in a suburb of Buffalo, NY, and attended SUNY Geneseo (about an hour away from Buffalo) where I obtained my bachelor’s degree in business administration, with a minor in Spanish. After graduation, I returned to live with my parents and begin the dreaded first job search. The jobs available at that time were slim and so I accepted the first one that came along – a floor sales position with a furniture company. I quickly realized that this was not the job for me and began looking for something else. I visited a friend from college who was living and working in Boston, and she helped get me a job with her employer. Within a span of 4 weeks, I packed up my life in Buffalo and moved to Boston to embark on a new adventure. Boston is an amazing city and I am proud to call it home!

Why MBA?
Getting my MBA has always been a goal of mine, ever since I was an undergrad. Several of my Geneseo classmates were going on to get their MBAs right away, but I knew that I wanted and needed job experience first. An MBA is a seemingly natural progression from a business administration undergraduate degree, and so while I never considered obtaining any other master's degree, for me, it was all about timing. Could I get my employer to pay for my MBA? Should I go part-time or full-time?

Why Now?
For the last six years, I worked at a top 4 accounting firm in downtown Boston, preparing tax returns for international executives. I came in with no prior experience but was able to learn on the job and grow comfortable speaking the language of tax. I grew within the company and was promoted several times during the course of my employment. I was being challenged and the work was interesting, but I knew that I was not passionate about it and sometimes even dreaded the work day ahead of me. I was complacent at my job and fell into a rut. A change was needed! I had set a personal goal of getting my master’s within five years of graduating, but life got in the way. There comes a time and place (and this was true for me) when you can no longer make excuses and just have to make a decision. I realized last November that there is no time like the present! I kicked my MBA grad school application process into high gear so that I could make application deadline cutoffs for the fall start date.

Why BC?
The Carroll School of Management was the only MBA graduate program I applied to - and I'll tell you why. Hands down, it was the strength of their community. Because the MBA program is relatively small, I knew that the community of my classmates would be especially important. Now that I am here I also realize another key factor that I might not have known before attending, and that is that the students are collaborative rather than competitive. Personally, I do not think that I would have thrived in a highly competitive program, and so I am infinitely grateful that this is not one of BC MBA's espoused values or part of its culture. Does everyone want to do their very best and work hard in every class? Of course. But we are not cutting each other down to be the best we can be. Working on teams has really shown us the positives of being collaborative and working together. I know for a fact many of us would not have survived accounting otherwise!

Another part of BC's community is their alumni network. Although I did not know anyone that had graduated from the MBA program here, I knew several other alums from other BC graduate schools and they could not stop raving about BC and their experiences. There seemed to be such pride in being an "Eagle" that I just couldn't wait to be one myself! BC alumni seem to be in every city of every state of the country, and even internationally. The network is HUGE and a great resource for current students and recent graduates. With the support and guidance of this strong alumni network, I knew I could go and do just about anything.

From a purely aesthetic point of view, how could you NOT want to go to school on BC's beautiful campus? Since moving to Boston, BC had been in the back of my mind as the dream campus - the rolling hills, the beautiful buildings, the green quads, all next to the blue waters of the reservoir. When friends came to visit, I would actually take them walking around BC just because I thought it was picturesque.

What Happens Next?
Although I want to cherish these next two years, I know the time will fly by. We are challenged to look forward to what we will do when we leave here. I am excited to discover more about myself - my passions, my abilities, my skills, my weaknesses - and use this information to help direct and steer my career forward. Change is scary and we can dread the unknown, but I am confident that the MBA program here at Boston College will help equip me to be the best 'me' I can be - as corny as that sounds. They truly want me to succeed, even more than I do! I feel blessed for all the opportunities I will have and the doors that will open for me. Can't wait to see what the future holds!

Student Spotlight: Kevin Robar

Kevin Robar, MBA/MSF '14

Name: Kevin Robar

Class: MBA/MSF '14

Undergraduate School: Skidmore College

Previous Career: Restaurant Owner/Financial Advisory

Hometown: East Longmeadow, MA


Why did you decide to pursue the MBA/MSF dual degree?

Before school I had a varied work experience, which consisted of an entrepreneurial venture of starting a restaurant, and most recently I was working as an analyst at a small financial advisory firm. From my experience, I knew I wanted to change careers and begin a career in corporate finance, and I found that an MBA program was the best option to build a skill set that would allow me to do so. I decided to add the MSF degree to further strengthen my skills in finance.


What attracted you to Boston College?

BC is well known as having an expertise in finance and has a great network for someone who wants to begin a career in corporate finance. The small classes provide more direct exposure to professors, and it's in Boston which is a great city. Also, after growing up in Massachusetts, I couldn't move far away from the Bruins.


What has been your favorite class or project so far?

It is hard for me to select my favorite class, but I will have to pick Contemporary Topics in Corporate Reporting with Professor Mark Bradshaw. The class was very interactive and included both academic readings and case studies, atypical of what comes to mind for a corporate reporting course. Overall it was a great learning environment and the interactive format of the course kept the content engaging.


What advice would you give to someone looking to pursue their MBA?

Network, network, network!


Anything else you'd like to add?

The best advice I can give is to keep an open mind. When you begin your MBA, you have a strong idea of what you would like to accomplish during school as well as what you would like in a career. My advice is to listen to as many people as possible to get as varied of an experience as you can during the short period of time you are a student.

First Year vs. Second Year? The Difference is Night and Day...

by Matt

Welcome back to another great year here at the Boston College Carroll School of Management. My fellow second year classmates and I are coming back from a summer of internships, travel and a break from classes, to get the ball rolling on our final year in this MBA journey. Also, I’d like to welcome all our new first year MBA candidates to Boston College. Good luck and enjoy the ride!

My summer internship was spent in Hartford, CT, with the Hartford Insurance Group. While I was there, I was tasked with scheduling people and resources for 150 projects in their Middle Market and Specialty Commercial division. It was a great experience and gave me a look into an industry that I never had exposure to before. Now that it is done though, I'm very happy to be getting going with my final year of the MBA program.

So what’s the difference between first and second year? There are three things that stand out immediately:

1. This year is comprised almost entirely of electives. During your first year, many of your classes are chosen for you and consist of mainly the core MBA classes (statistics, accounting, marketing, etc.). During this second year, students take classes that relate directly to their specializations and have the chance to take elective courses.
2. The one required course, Management Practice III (MP III), focuses on entrepreneurship and business plan writing, and serves as a capstone for the program. In this program, student groups are paired with an entrepreneur and are tasked with writing a business plan for a product, service or other start up venture. These are then presented in the annual business plan competition at the end of the year.
3. Most of our classes are at night. We share these night classes with Evening MBA students, so it is nice to see some new faces, meet some new people, network, and get a fresh perspective. These students have the additional challenge of maintaining their full time job while pursuing their MBAs at BC, and they always bring a great point of view to the conversation. The shift in scheduling also allows Full-Time MBA students to have internships during the academic year and gain more experience.

Overall I’m excited for this year for a number of reasons. Being able to pick and choose our classes gives flexibility in scheduling and allows us to pursue specific classes we find interesting. In addition, MP III gives us exposure to entrepreneurs looking to break out on their own, and adds perspective for those of us who are also looking to do the same. And finally, like most of us, I’m looking forward to a new job (and paycheck) when my time here is complete.

So welcome back for another great year, I hope you enjoy the rest of my time here!

The Part-Time, Full-Time Decision

By Jaclyn

For some, only one of these options will be a consideration. But for those of you who may be choosing between the two programs for the MBA, read on...

A QUICK SNAPSHOT:

	Full-Time MBA	Evening MBA
Length of Program	2 years	Varies; typically 3-4 years
Credits	56 total	56 total
Number of Students	Approx. 100 students; Split into cohorts of 50 for Year 1	Approx. 100 students; Options for Cohort or Self-Paced
Curriculum Requirements	Core courses +   specialization (6 electives)	Core courses +   concentration (3 electives)
Experiential Learning Components	Year 1: Design Thinking + Consulting Project Year 2: Business Plan Project	Business Development Workshop
Career Strategies	Access to all career services; Summer Internship, and opportunity for academic year	Access to all career services
Other Programs Offered	Access to lectures and events, international opportunities, and off-campus excursions	Access to lectures and events, international opportunities, and off-campus excursions

STUDENT PROFILES:

Meet Benjamin, an Evening Student...

1. Why did you decide to get your MBA?

I decided to get my MBA because I knew based on my career trajectory, I would manage people, operations and processes in a relatively short amount of time. The MBA has provided the theoretical knowledge I needed to thrive in a supervisor position when the opportunity was given to me.

2. Why did you choose the Evening program?

I chose the Evening program because, being that I am career young, I wanted to further my educational development while pursuing my career simultaneously. I knew it would take my 3-4 years to complete the program and in that span I would gain valuable full-time work experience.

3. What do you consider the strengths of the Evening program?

In my opinion, one of the greatest strengths of the Evening program is the opportunity to take theories and put them into practice literally the next day. There have been several times, where I learn a new concept or gain insight about a company's best practices and I can relate the idea to my current job and make suggestions for implementation.

Meet Rachael, a Full-Time Student...

1. Why did you decide to get your MBA?

I chose to get my MBA for several reasons. My previous academic experience is in humanities and prior to attending BC, I worked at an international nonprofit. I was therefore eager to complement my nontraditional background with a rigorous business education. Also, I plan to work in brand management following graduation, so as a career switcher an MBA has given me the practical and theoretical tools needed to thrive in a new industry. Finally, I was eager to be in a classroom of peers and professors with diverse backgrounds. I've learned a tremendous amount from class discussions and case analyses, and now have a strong personal and professional network that will last long after graduation.

2. Why did you choose the Full-Time program?

I was eager to be immersed in the business school experience, and felt that it would be a challenge to fully take advantage of the social and academic aspects of the program if I were also juggling a full-time job.

3. What do you consider the strengths of the Full-Time program?

I feel that the greatest strength of being a full-time MBA is that you are fully immersed in the program, which contributes to a rich and holistic understanding of business. For example, topics I learned in a first quarter strategy course have continued to develop in future classes, and being in the program full-time highlights those connections and helps crate a comprehensive understanding of the enterprise. As full-time students, we are also committed primarily to this program, which fosters a sense of camaraderie that will lead to lifelong friendships.

For more information, please visit:
Full-Time: http://www.bc.edu/content/bc/schools/csom/graduate/mba/fulltime.html
Evening: http://www.bc.edu/content/bc/schools/csom/graduate/mba/evening.html

Navigating MBA Specializations

by Jaclyn

After reading the title for this post, you might be asking yourself, "What is a specialization?"

spe·cial·i·za·tion (n.)

1. Freedictionary.com - "The act of specializing or the process of becoming specialized." - This only begs the question, why do circular definitions exist? 
2. The BC MBA page - "Specializations are designed to allow students to develop depth and expertise in a functional or interdisciplinary business area." - Much better and way more helpful!

From my point of view, the school is saying, "Hey Jaclyn, you've been exploring courses and careers since you got here. It's time you decided what you want to be when you grow up, so you can focus and develop those skills before graduation."

And there you have it. The Carroll School of Management offers a number of Specializations to suit your interests and career goals. The best part: you don't have to declare until March of your First Year, which is great for those of us needing more time to explore.

Asset Management
Leadership and Management
Competitive Service Delivery
Corporate Finance
Entrepreneurial Management
Financial Reporting and Controls
Global Management
Marketing and Information Analytics
Product and Brand Management
“Tailored” Specialization

A couple helpful tips from someone who is going through this process right now:

1. Start Early. Don't wait until you get the email notification to declare before you look at the specializations and their required and elective courses.
2. Ask Around. Reach out to 2nd year students who are in a Specialization you're considering. Ask them what they think, is it helpful, what courses would they recommend, what professors they enjoyed.
3. Leverage Professors and Specialization Advisors. They know what opportunities are in the marketplace and what skills employers are looking for. Reach out to them for their feedback, they're more than willing to help.

Check out http://www.bc.edu/content/bc/schools/csom/graduate/mba/specializations.html for more information on specializations and course requirements.

Happy Specializing!

Clear Eyes. Full Hearts. Best Practices for Boards and CEOs

by Eric

It’s Not Where You Start…

In 1973, lyricist Dorothy Fields teamed up with composer Cy Coleman to pen what would soon become one of Seesaw’s signature numbers, “It’s Not Where You Start, But Where You Finish.” These lyrics could not ring more true as I reflect on the completion of my MBA nearly one year later. While stepping out of a career in nonprofit management, the curriculum that I was introduced to was certainly new and thereby initially quite challenging for me. Possibly greater than the detailed terminology, theory, and frameworks that I was exposed to in business school, the MBA program at Boston College enabled my world view to evolve. 

This evolution could be detected as early as the first quarter of business school.  Shorty after the start of the first semester, I attended the Boston-area premiere of Lucy Prebble's play ENRON, a modern day morality play set against the events of the recent corporate scandal. As I turned to my friend at intermission expecting to bash the production's pacing and shoddy blocking, he, a very intelligent undergraduate theater and political science major at Boston College, admitted that he was having trouble following the plot. I then, unaware at the time of my pedagogical path, began to explain this human tragedy in terms of a balance sheet equation. With less than four weeks of accounting under my belt, I was describing plot by using terms like assets, liabilities, and accounts payable. While this story couldn’t make Professor Pete Wilson more proud, I am almost positive legendary New York Times critic Brooks Atkinson is rolling over in his grave. Alas, I have not been able to view the world the same way since.

Boards and CEOs, an elective open to second-year MBA students, played a key role in contributing to this trajectory. While management curriculum generally examines organizational structure from the bottom up, this course taught me to see corporate America from the top-down – through the eyes of the CEO and c-suite. As such, the means in which I can interpret and analyze business media has changed. While the on goings captured within Column One of The Wall Street Journal once seemed mysterious and indecipherable, now they read as palpably as the content behind a prime time soap opera. Here in lies the frame of this essay. While completing the weekly readings for this course, I was also in the midst of watching, Friday Night Lights, a critically acclaimed serial drama following the trials and tribulations of protagonist Coach Eric Taylor as he spearheaded a high school football program in the fictional-town of Dillon, TX. Parallels could certainly be made between this community engulfed in politics, cut-throat competition, and melodrama and the challenges facing corporate governance today. While using some of the strategic and ethical decisions made by Eric Taylor throughout the series as parallel illustrations, this essay will highlight some of the best practices  for creating a stable and effective board structure and a strong corporate culture. The following essay will focus on best practices learned pertaining to a board’s most important functions – the hiring, firing, and executive compensation of the chief executive officer.[1] 

In the Line of Fire: CEO Termination & Ethical Violations

As early as the second season of Friday Night Lights, this simple phrase “Character is who you are when no one is watching” overlooked Eric Taylor’s shoulders as it hung on the cinderblock wall of his basement-level office.[2] Themes of character, integrity, and ethics are ones that run through this series as well as the board room. In his 2010, biennial letter to Berkshire Hathaway managers and directors, Warren Buffet wrote, “We can afford to lose money – even a lot of money. But we can’t afford to lose reputation – even a shred of reputation. We must continue to measure every act against not only what is legal but also what we would be happy to have written on the front page of a national newspaper.”[3] Mr. Buffett communicates his vision and expectations to his managers clearly as he understands that a CEO helps define and form a strong corporate culture. And in short, “culture, more than rule books, determines how an organization behaves.”[4]

“Nobody’s above the rules on this field”[5]

Coach Taylor, like Buffett, understands that high-standards are key in preserving trust amongst key stakeholders. Whether it is the fans amongst a downtrodden community or the employees and shareholders of a publicly traded company, those below and on the sidelines look toward the top for direction and follow suit given what they see.  In season five, Taylor laid down the rules with his team as he declared, “Anyone, and I mean anyone who breaks our standards will be off the team and THAT is a promise.”[6] This promise was kept as be preceded to dismiss several teammates and bench the star quarterback as a consequence of their questionable ethical behaviors. Nothing sent a stronger message to his players about his expectations for the culture and community he set out to establish for the newly formed East Dillon Lions.

Board of Directors should take note of Taylor’s actions. Given the fallibility associated with human nature, it is not surprising that even a CEO is capable of making decisions that fall below the ideals of a corporate culture. In fact, several CEOs have recently met their fate due to ethical breaches. For example, Radio Shack CEO, David Edmondson resigned shortly after it was discovered that he had misrepresented his academic records while Boeing Co. CEO, Harry Stonecipher was fired following an affair with an employee.[7] Board members often find themselves in a quandary when deciding whether or not to preserve the post of their wayward leaders.  The pre-mature decision to find a new CEO is never an easy one. Jeffrey Sonnenfeld at the Yale School of Management has stated, “Board members are often uncomfortable pushing aside a chief executive they chose and like […] The devil we know is better than the unknown.”[8] While sticking by the side of the current CEO, especially one that has lead the company through healthy financial performance, may be the easier, least cognitive dissonant option for board members, but  it certainly does not adhere to Mr. Buffett’s aforementioned advice.  In the end, actions taken by the board to preserve the corporate cultures and values of the company will speak volumes in communicating the integrity and priorities of the company to both internal and external constituents.

‘Face Values’

Much like the value of character that Taylor must face every day as he walks into his office, a board must be prepared to review and uphold the core values of its company. As board members, they have an obligation to employees, shareholders, and customers that these values are upheld by all members of the organization, most notably those at the top. If a CEO’s behavior stands in opposition to these values, a board should, in the vast majority of cases, seek new leadership. For better or worse, a CEO is the public face of a company. His or her behavior, both as a professional and public citizen, becomes inseparable with the corporate identity and reputation. To maintain a corporation’s good standing reputation, it must be supported by the actions of its employees from the top down. When looking to protect the long-term returns for shareholders and the enduring reputation of the company, one must remember that “financial results are not sustainable, but culture and values are.”[9]

Reinstating Trust 

Much like the players who broke the bond of trust between Taylor and team, a CEO who chooses to act unethically creates the same breach of trust between himself and the board. In addition to preserving reputation and corporate culture in the eyes of employees, stockholders and the general public, the firing of a disreputable CEO may be necessary for preserving trust on a board. The most effective boards have honest, transparent lines of communication with the company’s CEO. In fact, those CEOs who have behaved unethically or dishonestly in one area of their careers or lives, lead board members to question how much they can trust “any report to the board or investors.”[10] It has been noted that failure to keep directors properly and objectively informed can increase liability for the company.[11] Given this risk, it is the responsibility of boards to ensure they are working with individuals who they trust and who will uphold the values and reputation of the company as reflected in all areas of their lives. Coach Taylor describes character as the following; “It’s about striving to be better than everyone else.” A good board expects management to not only do their utmost for the best possible returns for its shareholders but to do so in an ethical manner that categorizes them as leaders with integrity. While firing a CEO has never been easy, it has also never been a more important duty for a board if it feels its culture, reputation, and future performance is being threatened by questionable behaviors.

Put me in, Coach.

In the pilot episode of Friday Night Lights, Coach Eric Taylor’s chances for a state championship ring look grim as his Notre Dame-bound star quarterback suffers a severe spinal cord injury while successfully tackling a defender in what would have been a game-ending touchdown. Spending most of the first season, getting underclassman and green QB2 Matt Seracen up to speed on technique and strategy, Taylor never forgot the importance of having a strong succession plan in place for future seasons. In fact, when Saracen later begged Taylor to move him to wide receiver after having been benched during his senior year in favor of the more talented newbie J.D. McCoy, Taylor refused because he needed him safe and in prime condition should anything happen to the QB1. This philosophy is very similar to that of P&G’s former CEO, A.G. Laffley who viewed one of his prime responsibilities to be developing as many potential CEOs as he could – “leaders who would be ready and able at any time to lead P&G under any circumstances they faced.”[12]

Planning for Hire

One of the board’s most important responsibilities is the hiring of a company’s CEO. As such, it is essential for boards to have a sound succession plan in place for such instances when they are forced to bring on a new CEO. Surprisingly, two-thirds of all corporate directors admit that they don’t give succession planning enough energy. And, according to Corporate Board Member, nearly half of all board members are dissatisfied with their companies’ succession plans.[13] The sad reality is that most boards don’t begin to think about succession planning until the last year or two of the sitting CEO’s term.[14]

The most successful companies not only have a formal succession plan in place but pride themselves on their internal leadership development programs. One might argue that the boards of healthy companies are more apt to devote sustained time to the work of leadership development and succession because “they’re less busy putting out fires.”[15] But at the very least, one must give them credit for not merely relishing in the rewards of the present but instead having the foresight to be prepared for future. In fact, research suggests that these companies have the most reason for grooming future leaders as insider picks for CEO are generally the wisest when the company is performing well.[16] Though, when a company is in crisis, an outsider with fresh perspective and turn-around competencies often fare better.[17]

 

Both Campbell’s Soup and the previously mentioned Proctor & Gamble are companies who value sound succession planning. Denise Morrison, the current CEO of Campbell’s Soup, was groomed by former CEO Douglas Conant prior to her appointment while she served as President of Campbell USA. The two found “kindred spirits” in each other and had relatively similar strategic visions – even to the extent of being noted as peppering their speech with similar vocabulary such as “empowerment” and “engagement” in their addresses.[18] The board at Campbell’s admitted that its goal was to hire from within from the beginning.[19] In fact some companies, such as EMC, whose boards take leadership development and succession planning seriously as well will go as far to declare, “If the next CEO doesn’t come from inside, we have failed and our leadership development plan has failed.”[20]

Perhaps no company organizes leadership development better than Proctor and Gamble where Laffley devoted the first meeting of every year to CEO succession and executive leadership development. Through the creation of a list of criteria and a multigenerational tier of candidates grouped by the relative promise they showed at various stages in their careers, P&G created a safe and sure path to a smooth succession. With access to the company’s top talent, board members were able to identify and evaluate talent on a regular basis. Laffley’s commitment elevated leadership development to the same level of importance as business strategy and it clearly serves as some of the best practices in the industry as it pertains to succession planning.[21] While Taylor and his team were able to pull their season together on the back of a hard working second-string quarterback with heart, boards owe it to shareholders not not leave smooth transitions up to chance, but they must oversee a practical, well-though-out plan of succession.

Getting Your Skin in the Game

In Season 4 of Friday Night Lights, following a political turned personal fall-out with the West Dillon Boosters, Coach Taylor, accepts a coaching position at the under-funded East Dillon High. Facing a team in need of new uniforms, Taylor writes a personal check for $3,000 to obtain new gear for his players.[22] This gesture puts Taylor’s skin in the game as he becomes both personally and professionally invested in helping realize the future long-term success of this at-risk team. Boards should take note as the most efficient way to promote long-term returns for stakeholders is to tie the compensation rewards of the CEO and the board to those of the shareholders. Bruce Blessington, Chairman of Flight Landata, Inc., advises that deferred compensation is the most effective means of to pay executives.[23] He believes that this model puts their “skin in the game” and forces them to think like owners with equity. In turn, executives will be more likely to properly assess risk before taking action. Too often, managers take risk hoping for big short-term rewards paying complete disregard for those shareholders in it for the long-term. Blessington suggests that when restricted stock prices tank, executives should be given more stock instead of cash.

Laffley who was given credit earlier for his contributions in the realm of leadership development also takes a similar position as Blessington. He believes that every element of a pay package should strengthen the CEO’s stewardship of the firm, providing incentive to consistently create value over the short, medium, and long term. Laffley, and not surprisingly so after what was revealed in the last section, would go as far to say executive pay should not only align the CEO with the company when he is active but also in retirement, because “the surest measure of his contribution is the quality of succession and the business’s performance in the year or two after he hands over the reins.”[24] Given this philosophy, he too believes that equity should make up the “lion’s share” of a CEO’s retirement package. To emphasize a company’s commitment to long-term success for shareholders, a firm should also require an outgoing CEO to hold a meaningful portion of their company-awarded equity into retirement.

Much like the directors on the board of Berkshire Hathaway who hold major stakes in the company, executive compensation, too, should be tied to the long-term success of a firm. Warren Buffet cites the following bottom line for his directors: “You [shareholders] win big; they [directors] win big. You lose, they lose big.” [25]  This same philosophy should be adopted by compensation strategists in the board room.

 

Building Up Your Roster

Throughout the series, you see Coach Taylor, often with the gregarious Booster President Buddy Garrity, making his way across the state to recruit the next best running back for his team. As a coach, he needs his deck stacked with a strong offense and an equally strong defense. Much like a football team with clearly defined positions that need to be filled, it is also most necessary for a board to fill its roster strategically as well.

While our speakers this semester often disagreed on issues surrounding compensation, independence, and regulation, very rarely was their dissension regarding the qualities that make an effective board member. Our guests would probably agree unanimously with Kranhold and Lublin’s advice that “a board should ensure that it has the proper expertise and its members consists of persons with sufficiently diverse backgrounds.[26] Well-known Harvard Business School professor, Robert Pozen, laments that board members today “frequently lack sufficient expertise in the relevant industries.”[27] As such, most directors of large companies struggle to properly understand the business and thus a huge knowledge gap exists between the directors and the executives. Without industry knowledge and operational proficiencies, independent directors don’t have the expertise to properly evaluate the information they get from managers. Perhaps most important for directors is their ability to know what questions to ask about information they are not getting.[28]

Joe Petrowski, CEO of Cumberland Gulf, warned against the blind “check the box” approach to filling a board but advises boards to make sure they have all bases covered as they relate to the business and its core-competencies.[29] Flight Landata Chairman, Bruce Blessington also offered similar advice: “Review your strategic plan. You should have someone on your board who can contribute to each of the pillars of your strategic plan.”[30] Pat Gross, a director at three public companies told The Wall Street Journal that before accepting an invitation to join a board he asks himself, “Is there something about my background and experience that will allow me to add something to this company.”[31] More now than ever, board members who come with industry experience and can offer a “Been there. Done that,” perspectives are the most valuable board members.[32] 

Since the regulations that have followed the scandals surrounding WorldCom and Enron, we have seen corporate boards stacking their decks with directors with substantial experience in audit, accounting, and finance.  Corporations have formally recognized the importance of having the guidance and advice of members who possess expertise in these functional areas. It is now time for boards to “check another box” and recruit individuals to their boards with professional experience in other pivotal areas such as human resources and compensation – an area of corporate governance that the previous sections on succession planning and compensation suggest needs critical evaluations from deeply invested members.

“Clear Eyes. Full Hearts. Can’t Lose.”[33]

Boards & CEOs has taught me to think critically about the basic responsibilities of board and c-suite relations. In doing so, I have been able to find parallel applied best practices even within the dramatic frame of a prime-time soap opera like Friday Night Lights. Coach Taylor expects his players to give 100% on the field and corporate shareholders should expect nothing less from directors in the boardroom. Today’s boards “need individuals who can roll up their sleeves and get into detail much more than they used to.”[34] To be committed, they need to express a willingness to be informed (Clear Eyes), to do their homework, and to dedicate more hours than what might have been expected from them in the past. Simply put, Warren Buffett states the requisite for board membership should be “business savvy, interest in the job, and owner orientation (Full Hearts).”[35] At the core, it is the board’s responsibility to support and challenge management in a way that steers the company in the direction that allows the firm to remain true to its culture, values, and mission. It is with these intangibles that shareholders have consciously contracted. From here, responsibilities of compliance will follow, strategic input will be shared, and a board of directors will be able to focus on securing the long-term success of their company for its shareholders (Can’t Lose).

---

[1] J. Burns, Everything you wanted to know about corporate governance, WSJ, August, 14, 2002.

[2] Friday Night Lights, Season 2: Episode 4: “The Backfire”

[3] Warren Buffett, “Letter to Berkshire Hathaway Managers and Directors, July 26, 2010

[4] Warren Buffett, “Letter to Berkshire Hathaway Managers and Directors, July 26, 2010

[5] Friday Night Lights, Season 5: Epsidoe 9: “Gut Check.”

[6] Friday Night Lights, Season 5, Episode 3: “The Right Hand of the Father”

[7] Erin White & Thaddeus Herrick, “Ethical Breaches Pose Dilemma for Boards: When to Fire a CEO?”, The Wall Street Journal, February 16, 2006.

[8] Joann S. Lublin, “For Boards, Firing or Keeping a CEO Can Be a Tough Call”, The Wall Street Journal, October 22, 2007.

[9] Juan Enriquez, Class Lecture: The Role of Ethics, Trust & Integrity in Business, February 6, 2012

[10] Erin White & Thaddeus Herrick, “Ethical Breaches Pose Dilemma for Boards: When to Fire a CEO?”, The Wall Street Journal, February 16, 2006.

[11]Kaja Whitehouse, “Why CEOs Need to Be Honest With Their Boards”, January 14, 2008.

[12] A.G. Laffley, The Art and Science of Finding the Right CEO, HBR, October 2011

[13] A.G. Laffley, The Art and Science of Finding the Right CEO, HBR, October 2011

[14] A.G. Laffley, The Art and Science of Finding the Right CEO, HBR, October 2011

[15] J.M. Citrin and D. Ogden, Succeeding at Succession, HBR, November 2010.

[16] J.M. Citrin and D. Ogden, Succeeding at Succession, HBR, November 2010.

[17] J.M. Citrin and D. Ogden, Succeeding at Succession, HBR, November 2010.

[18] D. Brady and M. Boyle, Recipe for a CEO, Bloomberg Businessweek, June 27, 2011.

[19] D. Brady and M. Boyle, Recipe for a CEO, Bloomberg Businessweek, June 27, 2011.

[20] Win Priem, Class Lecture: How Boards Select CEOs and Measure Performance, January 30, 2012

[21] A.G. Laffley, The Art and Science of Finding the Right CEO, HBR, October 2011

[22] Friday Night Lights, Season 4: Episode 3: “The Skin of the Lion”

[23] Bruce Blessington, Class Lecture: Executive Compensation, March 12, 2012.

[24] A.G. Laffley, Executive pay: Time for CEOs to take a stand, HBR, May 2010

[25] Warren Buffett, The Essays of Warren Buffett: Lessons for Corporate America, Durham, NC ©2008

[26] K. Kranhold and J. Lublin, What Does a Director Do Anyway?, WSJ, March 3, 2005

[27] R. Pozen, The Case for Professional Boards, HBR, October 2010

[28] R. Pozen, The Case for Professional Boards, HBR, October 2010

[29] Joe Petrowski, Class Lecture: Improving Boards, April 2, 2012

[30] Bruce Blessington, Class Lecture: Executive Compensation, March 12, 2012.

[31] C. Hymowitz, How to be a good director, WSJ, October 27, 2003

[32] Ed Grady, Class Lecture: The Role of Directors, Independence, and Board Leadership, January 20, 2012

[33] Friday Night Lights, Episode 1, “Pilot”

[34] C. Hymowitz, How to be a good director, WSJ, October 27, 2003

[35] Warren Buffett, The Essays of Warren Buffett: Lessons for Corporate America, Durham, NC ©2008